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Terms & Conditions

Exchange:

  1. Goods sold /delivered are strictly not returnable and not refundable.
  2. Product color may vary & subject to stock availability. Measurements are all external size(*For storage boxes measurement are together with cover).
  3. We will not hold the responsibility for any damage/negligence caused directly/indirectly/before/during or after use/assembling of the products.
  4. Any damage or wrong item purchased, please exchange within 3days, after 12pm with receipt at our Corporate Office. (No exchange will be entertained without valid receipt provided).
  5. No door to door exchange services will be provided for damages or missing parts. Please exchange directly at our Corporate Office.
  6. Please enquire about our merchandise exchange policy from our staff.  
  7. Our company reserves the right of exchange.

Delivery:

  1. Our Courier delivery service will require at least 3 to 7 working days to deliver your purchases.
  2. We only do delivery from Monday to Friday according to our delivery schedule. (We do not provide immediate delivery)
  3. No delivery on Saturday, Sunday and Public holiday.
  4. Please specify if you need us to inform / call you before delivery.
  5. Please make arrangement / estimate time to stay behind to receive your delivery on the scheduled date and time.
  6. If you are not available on the scheduled delivery date and time arranged, do give us a call to re-schedule your delivery.
  7. Any unattended delivery will have to be re-arranged, and the next earliest delivery might be about 1 week later. (Please quote order reference number when you call us)
  8. Delivery is not valid for the below regions:- Jurong Island, Sentosa Island, Restricted Areas - Military camps, Airports, Cargo Ports etc Offshore islands CBD areas - Raffles Place, Shenton Way, Chinatown, Marina Bay, Orchard, Bugis, Cityhall & Tanjong Pagar etc 

Note: Please be informed that the shipping charge is for a ONE-TIME delivery only. Should there be a failed attempt at delivery, you will be CHARGE an additional $10.00 payable directly to the arranged courier company for each subsequent delivery attempt.

  • Upon the delivery of Products to Buyer, Buyer shall immediately inspect the products for damage and missing quantity while the carrier is still present.
  • We reserve the right to reject any unreasonable delivery request. Delivery rejected has to seek for refund personally within 30 days or arrange for self collection (Strictly NO REFUND on courier charges). (All payments already made will be forfeited after 30 days from the day of purchase)
  • There will be no cancellation once order is placed, if item is OUT OF STOCK, buyer may choose to:

Option 1 : Wait for new stock to arrive, or

Option 2 : To exchange for another items with same value.

NO monetary refund.

Unsatisfactory Return Policy:

  • ONLY unused, no damage, resalable condition and original packaging fully intact item are acceptable.
  • If items are successfully delivered, $10 per item of Administrative and logistic fees will be impose for cancellations / refunds.  Administrative fees shall pay to seller before full refund arranged.
  • If you are unable to return the item due to size or inconvenience, pick up service can be arranged with $10 per trip; pay before arrangement.
  • No cancellation / refund will be entertained after the 3 days grace period.

 

Self-Collection:

* Collection will be available 3 working days AFTER your online payment completed (NO IMMEDIATE COLLECTION).

* Collection time from Monday-Saturday 10am to 5pm.

* Strictly must provide/present proof of purchase upon collection.

*ALL ORDERS THAT ARE NOT COLLECTED WITHIN THE 30 DAYS, WILL BE FORFEITED, NO REFUND WILL BE ALLOWED.

 

For matters pertaining to delivery/cancellation, refund/self-collection: -

Email: sales@toyogogroup.com

Whatsapp: +65 9644 3990