1. ORGANISER AND SCOPE
1.1 This TOYOGO 40th Anniversary Celebration (the “Campaign”) and all promotions, giveaways and activities conducted under it are organised by Chuan Heng Imp & Exp Pte Ltd (UEN: 199401745C), (the “Organiser” or “TOYOGO”).
1.2 These General Terms and Conditions (the “General Terms”) apply to every promotion, giveaway, lucky draw and activity conducted under the Campaign, including without limitation:
(a) the Mega Lucky Draw (Dongfeng BOX EV Lucky Draw);
(b) the Insta360 Luna Ultra Social Media Giveaway; and
(c) the Bedok Outlet Promotions and Gachapon,
(each an “Event” and collectively the “Events”).
1.3 Each Event is additionally governed by its own specific terms and conditions (“Specific Terms”), which form part of, and are to be read together with, these General Terms.
1.4 In the event of any conflict or inconsistency between these General Terms and the Specific Terms of an Event, the Specific Terms shall prevail to the extent of the inconsistency, solely in respect of that Event.
2. CAMPAIGN PERIOD
2.1 The Campaign runs from 21 July 2026 to 29 November 2026, both dates inclusive, unless otherwise stated in the Specific Terms of an Event or unless the Campaign or that Event is amended, extended, shortened or terminated by the Organiser in accordance with Clause 8.
3. GENERAL ELIGIBILITY
3.1 Participation in any Event is open only to individuals who:
(a) are eighteen (18) years of age or older at the time of participation;
(b) are residing in Singapore; and
(c) satisfy any additional eligibility criteria stated in the Specific Terms of that Event.
3.2 Employees, directors and agents of the Organiser and of TOYOGO, and their immediate family members, are not eligible to participate or win in any Event, unless expressly permitted under the Specific Terms of that Event.
3.3 Each individual may hold only one (1) identity for the purposes of participation in any Event. The Organiser reserves the right to consolidate, disregard or disqualify multiple accounts, entries or identities reasonably believed to belong to the same individual.
3.4 The Organiser reserves the right, at its sole discretion, to verify a participant’s eligibility at any stage and to require supporting documentation before an entry is accepted or a prize is released.
4. GENERAL CONDUCT OF EVENTS
4.1 Participation in any Event constitutes acceptance of these General Terms and the applicable Specific Terms.
4.2 All decisions of the Organiser relating to the conduct of an Event, including the validity of entries, the selection of winners and the award of prizes, shall be final and binding. No correspondence, appeal or dispute shall be entertained, save as required by law.
4.3 The Organiser reserves the right to disqualify any participant who, in the Organiser’s reasonable opinion:
(a) submits fraudulent, false or misleading information;
(b) manipulates, circumvents or abuses any Event mechanic, including through structuring of purchases, use of multiple identities, bots or automated tools;
(c) engages in resale of products for the purpose of accumulating entries;
(d) breaches these General Terms or the applicable Specific Terms; or
(e) engages in conduct that is unlawful or that may bring the Organiser or the Campaign into disrepute.
5. PRIZES
5.1 Prizes are as stated in the Specific Terms of each Event, are personal to the winner, and (unless expressly stated otherwise) are not transferable, assignable or exchangeable for cash, credit or any other item.
5.2 The Organiser reserves the right to substitute any prize, in whole or in part, with an item of equal or greater value, where the originally stated prize becomes unavailable or impracticable to provide.
5.3 Prize images used in promotional materials are for illustration only and may differ from the actual prize awarded.
5.4 Unless stated otherwise in the Specific Terms, all costs, fees, taxes and expenses of any kind arising from a winner’s acceptance, ownership or use of a prize are the sole responsibility of the winner.
6. WINNER NOTIFICATION AND VERIFICATION
6.1 Winners will be notified using the contact details submitted at the point of entry. It is the participant’s responsibility to ensure that such details are accurate and current.
6.2 A winner who cannot be contacted within the period stated in the applicable Specific Terms, who fails verification, who declines the prize, or who is otherwise found ineligible, forfeits the prize, and the Organiser may select a replacement winner or otherwise deal with the prize at its discretion.
7. PERSONAL DATA
7.1 By participating in any Event, participants consent to the Organiser’s collection, use and disclosure of their personal data for purposes reasonably connected with the Campaign, including entry administration, verification, prize fulfilment, and, where applicable to the Event and separately notified, marketing and publicity purposes.
7.2 The Organiser will handle personal data in accordance with the Personal Data Protection Act 2012 and its Data Protection Policy, available on request.
7.3 Where a prize requires fulfilment by a third-party partner or supplier, the Organiser may disclose the winner’s personal data to that party solely for the purpose of fulfilling the prize.
8. AMENDMENT, SUSPENSION AND TERMINATION
8.1 The Organiser reserves the right to amend, suspend, postpone or terminate the Campaign or any Event, in whole or in part, at any time, including where required by circumstances beyond its reasonable control (including but not limited to acts of God, government restriction, supplier failure or platform outage), subject to applicable law.
8.2 Where reasonably practicable, the Organiser will provide notice of any material amendment, suspension or termination through its official website or social media channels.
9. LIMITATION OF LIABILITY
9.1 To the fullest extent permitted by law, the Organiser, its officers, employees and agents shall not be liable for any loss, damage, cost or expense (including without limitation any indirect or consequential loss) arising from or in connection with a participant’s participation in any Event, or a winner’s acceptance, ownership or use of any prize, save where such loss arises from the Organiser’s negligence or wilful default.
9.2 Nothing in these General Terms excludes or limits any liability that cannot lawfully be excluded or limited.
10. GOVERNING LAW AND JURISDICTION
10.1 These General Terms and the Specific Terms of each Event shall be governed by and construed in accordance with the laws of Singapore.
10.2 The parties submit to the exclusive jurisdiction of the courts of Singapore.
11. ENQUIRIES
11.1 Enquiries relating to the Campaign or any Event may be directed to TOYOGO at its official customer service channels.
